FREQUENTLY ASKED QUESTIONS
GENERAL INFO ON ORDERING AND FAQ’S -
When emailing for a quote, if possible please include the number of garments you want aswell as the garment colour and sizes. Also how many colours your design is, the print size and print location. A mockup of the design is super helpful too!
WHERE ARE YOU BASED?
We are in the centre of Norwich in Norfolk, UK
WHAT IS YOUR TURNAROUND TIME?
Turnaround is roughly 7-10 working days from finalising the order, although we can rush stuff through faster if you have an urgent deadline (subject to a rush fee!)
WHAT SIZES CAN YOU PRINT?
Our standard print size is up to SRA3 (42x32cm) but we can also do oversized prints, pocket prints, inside neck and sleeve prints.
HOW SHOULD I SUPPLY ARTWORK?
We are able to work with pretty much any file type, but artwork needs to be 300dpi minimum resolution and at actual print size or larger. We will tell you if we can’t work with the design you send though, and can help with changes/amends!
HOW DO I PAY?
Currently we accept paypal (as a gift only) or bank transfer.
WHAT INK AND CHEMICALS DO YOU USE?
We use environmentally friendly CCI discharge water based inks and emulsion, and phthalate free International Coatings plastisol ink.
DO YOU DO ONE-OFFS / SAMPLES?
Unfortunately not, with our current workload and setup costs and times. We do have some VinoSangre sample shirts designed by some of our favourite designers which are on sale here! - http://vinosangre.bigcartel.com/
WHAT IS YOUR MINIMUM RUN?
For each design, we prefer not to do anything less than 20 garments. Similar to the samples question, the setup time is a big factor, and it means your overall cost will be loads more per shirt. Get in touch if you have anything specific that needs printing though!
CAN I MIX AND MATCH TSHIRT COLOURS IN MY ORDER?
As long as the ink colour and design stay the same you can have as many colour tshirts and sizes as you like!
CAN I HAVE THE SAME DESIGN PRINTED IN MULTIPLE COLOUR WAYS?
We charge £10 to washout the screen and re-set it up to change the print colour midrun.
CAN I ADD A BACK, inner NECK OR SLEEVE PRINTs?
It costs a little more due to the setup and extra printing, but yes we can print in all the different locations!
WHAT IS YOUR DELIVERY POLICY?
We ship everything using DPD local, which is a next day trackable service. Or if you are local, on tour, or we are coming to a show we canarrange dropping them to you!
HOW MANY PEOPLE ARE IN YOUR TEAM?
Vinosangre is a two man operation! Everything is done in house by me (Mikee) and Big Al!
WHAT IS THE WIERDEST THING YOU HAVE PRINTED?
That’s a tough question, but we have printed some handmade wooden 12” vinyl boxes for Dogknights Records/We Came Out Like Tigers and some wooden beach ball bats for The Rolling Home. Recently we have started printing skateboard decks for local skateshop Drug Store and incense boxes for Physics Company. We like a good challenge, so if it’s possible we are always up for trying new things!
GENERAL TERMS & CONDITIONS –
Delivery - I can’t accept responsibility if the delivery company messes up, nor can I reimburse any loss incurred by late delivery etc. But do let me know if anything is wrong, ie lateness, damaged boxes etc so I can contact the courier and try and claim some money back for you!
COPYWRITE – You accept sole responsibility for copyright and reproducing images and that you are the owner/have permission to reproduce designs/fonts etc
PAYMENT – We do a 50/50 half upfront, half on completion before anything is sent out, to make it easier for you. As we are a small business, prompt payment is awesome/welcomed! Work is not posted out until invoices are paid for as we simply cannot afford to lose money because of a few spoilsports that have ruined it for everyone!